|Terms and Conditions
Manufacturer: VERSITRON, Inc
Country of Origin: United States of America
FOB: Destination, CONUS, AK, PR, HI
Max Per Order: $500,000.00
Delivery: 60 Days ARO
Payment Terms: Net 30M
Credit Cards Accepted: Visa, MasterCard, American Express
All VERSITRON products are covered by a Lifetime Warranty against defects in materials and workmanship. This coverage is applicable to the original purchaser and is not transferable.
We repair, or at our option, replace parts/products that, during normal usage and operation, are proven to be defective during the time you own the products, provided that said products and parts are still manufactured and/or available.
This warranty does not cover damage to products caused by misuse, mishandling, power surges, accident, improper installation, neglect, alteration, improper maintenance, or other causes which are not normal and customary application of the products and for which they were not intended. No other warranty is expressed or implied, and VERSITRON is not liable for direct, indirect, incidental or consequential damages or losses.
In the unlikely event a warranty issue should arise, simply contact us at 302-894-0699 or 1-800-537-2296 or via email to email@example.com and obtain a Return Material Authorization (RMA) number. Reference this number on the outside of the shipping container and return the unit (shipping charges prepaid) to us for diagnostic review and repair/replacement as determined solely by VERSITRON. We pay the shipping charges to return the repaired unit or a replacement unit to you.
Note: This warranty is effective for commercial products as of January 1, 2001 and for GSA products as of July 1, 2006.
Repair and Service
For products with an expired warranty VERSITRON provides repair and service on a time and materials basis. The following labor rates apply:
Rate Per Hour
Rate Per Hour
Rate Per Hour
Note: Fractional hours at the end of the job will be prorated to the nearest quarter hour.
Regular Hours: The regular-hours repair service rate is defined as repair service during the period 8:00 AM to 5:00 PM Monday through Friday, exclusive of holidays observed by VERSITRON. There will be no additional charge for repair service that was requested during regular hours but performed outside regular hours defined above, at the convenience of VERSITRON.
After Hours: When the customer requires repair service to be performed outside regular hours defined above, except Sundays and Holidays observed by VERSITRON, the After Hours Rate defined above shall apply. When repair service is requested during regular hours but performed after hours at the convenience of VERSITRON, the regular hours repair service rate will be used.
Sunday and Holiday: When the customer requires that repair service be performed on Sundays and Holidays observed by VERSITRON, the Sunday and Holiday repair service rates defined above shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours but is performed at the convenience of VERSITRON on Sundays or Holidays observed by VERSITRON, the Regular Hours and/or After Hours repair service rate, as applicable, will be used.
Repair Parts: Repair parts are billed at the then-current catalog price established by VERSITRON.